Customer Success Engineer (Professional Services / TAM)

CaliforniaFull-time

Intro

Perimeter 81 is looking for a talented Customer Success Engineer (Professional Services / TAM) to join our rapidly expanding, venture-backed startup located in Santa Monica, CA.

The position includes taking charge and following the project's lifecycle, with a focus on product implementation, training, managing technical relationships, and participating in technical and commercial meetings.


About Perimeter 81

Perimeter 81 radically simplifies network cybersecurity with a leading Security Service Edge (SSE) platform. We’ve been recognized as a Gartner Cool Vendor and Forrester New Wave Leader™, and have raised over $100M from tier-1 investors such as Insight Partners, B-Capital, Toba Capital, and more. We are on track to achieve 30x revenue growth within the next 3 years and currently have over 200 employees based in offices in Tel Aviv, New York, and Los Angeles.

As a holistic, cloud-based solution, Perimeter 81 allows organizations of all industries and sizes to support the immediate desires of the nomads with a purpose—while still granting IT teams the ability to safely manage it all. Our 2,500 clients include SMBs to Fortune 500 businesses across a wide range of sectors and our partners are among the world’s leading managed service providers and channel resellers.

Job Description

The Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude. Our engineers work with state-of-the-art products and network security solutions.

Our team works hard and plays hard. We strive to be super professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

  • Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike
  • At least 2 years of experience in Customer Care/Technical Support (T2-T3)/Professional Services/Technical Project Management for a networking-related solution (Cyber Security, Firewalls, Zero Trust, VPN, networking, etc.)
  • Strong problem solving skills and a great "gut feeling" that helps resolve issues
  • Love for technology with a get-to-know-how-it-works attitude
  • Self-motivated, proactive approach while owning processes end-to-end
  • Ability to work well with little direct supervision
  • Thrives under pressure
  • Attention to detail, highly organized, with an absolute focus on quality of result
  • Knowledge in Firewalls, Linux systems, utilities, and scripting - an advantage

 

Perimeter 81 is an Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability