Customer Success Engineer

Tel AvivFull-time

Intro

Perimeter 81 is looking for a talented Customer Success Engineer to join our rapidly expanding, venture-backed startup, based in the heart of Tel Aviv.

About Perimeter 81

Perimeter 81 is simplifying network security for the modern and distributed workforce by transforming the outdated, complex, hardware-based network security technologies of the past into one unified, easy-to-use and scalable software solution. The team of security as a service experts comes together every day to deliver a truly innovative, world-class network security service. Our clients range from SMBs to Fortune 500 businesses and industry leaders across a wide range of sectors, and its partners are among the world's foremost integrators, managed service providers and channel resellers. We recently raised a Series B round of $40 million in order to further our efforts to simplify and modernize the way businesses consume cyber and network security.

Job Description

The Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude. Our engineers work with state-of-the-art products and network security solutions.

Our team works hard and plays hard. We strive to be super-professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

  • Strong written and verbal communication skills in English with the ability to interact effectively with technical and non-technical personnel.
  • At least 2 years of experience in Customer Care/Technical Support (T2-T3) for a networking-related solution (Cyber Security, Firewalls, Zero Trust, VPN, networking, etc.)
  • Strong problem-solving skills and a great "gut feeling" that helps to resolve issues.
  • Love for technology with a get-to-know-how-it-works attitude.
  • Self-motivated, proactive approach.
  • Ability to work well with little direct supervision. 
  • Thrives under pressure. 
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Knowledge in Firewalls, Linux systems, utilities, and scripting - a plus.


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