Customer Success Engineer

NYCFull-time

Intro

Perimeter 81 is looking for a talented Customer Success Engineer to join our rapidly expanding, venture-backed startup, located in our Williamsburg NYC office.

The position includes taking charge and following the project's lifecycle, with a focus on product implementation, training, managing technical relationships, and participating in technical and commercial meetings.

About Perimeter 81

Perimeter 81 is a Zero Trust Secure Network as a Service that is simplifying network security for the modern and distributed workforce. The team of security as a service experts come together every day to deliver a truly innovative, world-class network security service. Perimeter 81's clients range from SMBs to Fortune 500 businesses and industry leaders across a wide range of sectors, and its partners are among the world's foremost integrators, managed service providers and channel resellers. In 2019, Gartner selected Perimeter 81 as a "Cool Vendor in Network and Cyber-Physical Systems Security”. We recently completed a $10M funding round led by our new partners, SonicWall, an industry leader in network security. 

Job Description

The Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude. Our engineers work with state-of-the-art products and network security solutions.

Our team works hard and plays hard. We strive to be super professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

  • Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike. 
  • At least 2 years of experience in Customer Care/Technical Support (T2-T3)/Professional Services/Technical Project Management for a networking-related solution (Cyber Security, Firewalls, Zero Trust, VPN, networking, etc.)
  • Strong problem solving skills and a great "gut feeling" that helps resolve issues.
  • Love for technology with a get-to-know-how-it-works attitude.
  • Self-motivated, proactive approach while owning processes end-to-end.
  • Ability to work well with little direct supervision. 
  • Thrives under pressure. 
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Knowledge in Firewalls, Linux systems, utilities, and scripting - an advantage.

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