As Managed Service Providers (MSPs), you play a critical role in delivering IT services to your clients. Securing access to your remote monitoring and management (RMM) or professional services automation (PSA) platform is paramount in protecting your clients’ business resources and maintaining data integrity.
There are seven essential steps tailored specifically for MSPs to enhance the security of your RMM or PSA platform. By following these steps, you can confidently safeguard your clients’ systems and protect your own business from potential breaches.
Before implementing any security measures, it’s essential to assess the current state of your RMM or PSA platform’s security. Engage a reputable cybersecurity firm to conduct a thorough security assessment, identifying vulnerabilities and areas for improvement. This assessment will provide you with valuable insights into the overall security posture of your platform.
Strengthen the security of your RMM or PSA platform by implementing robust authentication methods. Multi-factor authentication (MFA) is a must-have, requiring additional verification beyond usernames and passwords. By combining something the user knows (password) with something the user possesses (such as a unique code sent to their mobile device) or something the user is (biometric data), MFA adds an extra layer of protection against unauthorized access.
As an MSP, a secure remote access solution like Perimeter 81 is a crucial component of your overall security strategy. It provides a reliable and encrypted connection between your team members and the RMM or PSA platform. By routing traffic through a centralized and secure network, you can prevent unauthorized access and protect your clients’ data from interception or manipulation. Take advantage of granular access controls and effective user session monitoring to maintain full control over remote access.
Outdated software poses a significant security risk. Stay proactive by regularly updating and patching your RMM or PSA platform. Keep track of vendor-supplied patches and apply them promptly to mitigate potential vulnerabilities. By staying up to date, you ensure that your platform is fortified against known threats.
Passwords remain a weak point in many security systems. Implement a strong password policy for accessing your RMM or PSA platform. Encourage your team members to create unique, complex passwords and regularly change them. Consider utilizing a password manager to securely store and manage passwords, further enhancing the security of your platform.
Managing user access to your RMM or PSA platform is crucial. Implement role-based access controls (RBAC) to ensure that each team member has appropriate access based on their responsibilities. By limiting access privileges to only what is necessary, you reduce the risk of unauthorized actions or potential misuse of privileged accounts.
Your team members play a pivotal role in maintaining the security of your RMM or PSA platform. Regularly educate and train them on best practices for secure access. Emphasize the importance of avoiding suspicious links, practicing good password hygiene, and being vigilant against phishing attempts. By fostering a culture of security awareness, you fortify the front line of defense against potential threats. You can create an in-house curriculum or get assistance from a third-party vendor.
Supply chain attacks have highlighted the need for increased security measures, particularly for on-premise RMM deployments. Consider the following technical controls:
As an MSP, securing access to your RMM or PSA platform is vital in protecting your clients’ resources and maintaining trust. By following the seven essential steps–as well as implementing additional technical controls to address supply chain attacks and protect on-premise deployments–you can significantly enhance the security of your platform.
By leveraging Perimeter 81, you can establish a reliable and encrypted connection between your team members and the RMM or PSA platform. This solution offers granular access controls and effective user session monitoring, allowing you to maintain full control over remote access while preventing unauthorized entry and safeguarding your clients’ valuable data.
By prioritizing security, implementing strong authentication methods, regularly updating and patching your platform, and leveraging secure remote access from Perimeter 81, you can confidently deliver exceptional IT services while maintaining the highest standards of security. Your clients will trust in your ability to protect their business resources, and you can rest assured that your own business is fortified against potential breaches.
Secure access to your RMM or PSA platform is not just a responsibility—it’s a competitive advantage. Invest in the right security measures, partner with reliable solutions like Perimeter 81, and stay proactive in mitigating risks. By doing so, you position your MSP business as a trusted and reliable partner in the ever-evolving landscape of cybersecurity.